Hospital Authority (Tuen Mun Hospital)
Generative AI drafting of physiotherapy reports on the HA GenAI platform
Tuen Mun Hospital physiotherapists drafted reports in 12.7 minutes with AI against 33.3 minutes by hand in a small trial
Problem
Physiotherapists at the outpatient department built reports by piecing together scattered clinical notes, which took time away from patients. Across public hospitals, medical report requests also faced long waits.
Approach
The Hospital Authority built a generative AI platform in-house. In February 2025 its chief executive announced trials of AI-drafted medical reports at six hospitals from March 2025, with doctors checking every report. The Tuen Mun physiotherapy team wrote its own prompt on the platform at no extra cost. In January 2026 ten physiotherapists were split into two groups of five, one working by hand and one with AI drafts, on the same case.
Results
Takeaway
AI drafts shortened report writing in a department trial with five staff per group. The authority aims to finish 80% of report requests within eight weeks, but has not published results from its six-hospital trial.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Four Tuen Mun Hospital physiotherapy staff reported on their prompt built on the HA GenAI platform and a January 2026 comparison of two groups of five. The AI group averaged 12.72 minutes per report against 33.29 minutes, and rated its confidence in the drafts at 7.8 out of 10.
The Standard reported Hospital Authority chief executive Tony Ko's announcement of a generative AI trial for medical reports at six public hospitals from March 2025. The system was developed in-house, doctors must check and sign every report, and the goal is to complete 80% of requests within eight weeks.
Full details are in the original sources.