United StatesPublic sector2023 – ongoing

Government of Indiana

Ask Indiana generative AI website assistant

Indiana estimated 197,000 hours saved after making Ask Indiana its default website search option

WorkingCompany's own claimOfficial ↗

Problem

Residents had to navigate a large network of government websites to find services. Traditional search required specific queries and knowledge of where information belonged.

Approach

Indiana built Ask Indiana on Tyler Technologies' Resident Assistance platform with Azure OpenAI. It searched IN.gov content and generated answers with citations. Public beta began in June 2024, and full production began on April 22, 2025.

Results

197,000 hoursreduction in aggregate time spent finding information, estimated by the state against 2023/24 visit timesCompany's own claim[1]

Takeaway

The reported time saving came from website traffic comparisons. Less time on the site did not directly measure whether residents completed their tasks.

Sources

Returning Time to Citizens – Ask Indiana: A Generative Chatbot
Indiana Office of Technology2026Company publication

Source summaries

[1]Indiana Office of Technology2026

Indiana described its staged chatbot rollout and architecture. It attributed 197,000 hours saved to comparisons of website visits and time on site.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026