NetherlandsFinance and insurance2024 – ongoingING
Generative AI customer due-diligence transaction reports
ING said AI-generated due-diligence reports saved an average of 2 hours per client across 19 countries
Problem
Customer due diligence required analysts to gather information before assessing clients. Data collection reduced the time available for analysis.
Approach
ING developed generative AI reports describing clients' transaction profiles. The wholesale banking project received further development in 2024 and operated across 19 countries.
Results
Takeaway
ING applied generative AI to preparation work within due diligence, leaving analysts more time for customer analysis.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
ING described its wholesale banking transaction-profile reporting project. It reported average savings of 2 hours per client and deployment across 19 countries.
Full details are in the original sources.
