ItalyPublic sector2022 – ongoingNational Social Security Institute
Digital pension adviser for supplementary-benefit eligibility
INPS said more than 2 million citizens used its AI pension adviser within 12 months
Problem
Pensioners needed to establish whether their circumstances entitled them to supplementary benefits. INPS sought to make that check easier through its website.
Approach
INPS provided the Consulente digitale delle pensioni as an AI service developed under Italy's recovery-plan projects. Pensioners used it to check entitlement based on their individual circumstances. INPS reported more than 2 million users during the preceding 12 months.
Results
Takeaway
The service brought eligibility checks into the pensioner's online visit. The user count did not establish how many people subsequently received additional benefits.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Recommendation and personalization
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
INPS reported more than 2 million users of its digital pension adviser over the preceding year. It described the service as a way for pensioners to check entitlement to supplementary benefits.
Full details are in the original sources.
