IndiaFinance and insurance2024 – ongoingInsuranceDekho
Health Pro Genie policy assistant for insurance agents
InsuranceDekho reported an 80% reduction in response time for policy questions
Problem
Insurance advisors waited for subject-matter experts to explain policy coverage and exclusions. Those consultations delayed answers to customers and added support costs.
Approach
InsuranceDekho built Health Pro Genie using Amazon Bedrock and Anthropic Claude. The assistant retrieved policy-document passages from an OpenSearch knowledge base before generating answers. Advisors used it to answer customer questions without routinely consulting specialists.
Results
Takeaway
The assistant addressed the wait for policy expertise within an existing advisory workflow. The reported response-time reduction did not establish a measured improvement in answer accuracy.
Categories
- Industry
- Finance and insurance
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
AWS and an InsuranceDekho engineering executive described the deployed policy-document assistant. They reported an 80% decrease in response time for policy questions and explained how document retrieval grounded generated answers.
Full details are in the original sources.