United StatesManufacturing2025 – ongoingJabil
Amazon Q Business assistant for manufacturing troubleshooting
Jabil's shop floor assistant gave operators access to more than 1,700 technical documents
Problem
Manufacturing operators needed timely access to troubleshooting knowledge held across multiple systems.
Approach
Jabil developed a generative AI assistant on Amazon Q Business with AWS consultants. It connected documents and incident tickets, then expanded the available information over subsequent weeks. Employees used the assistant globally to retrieve manufacturing guidance in multiple languages.
Results
Takeaway
AWS reported faster troubleshooting without disclosing the size of the improvement. The wider cloud program's savings were measured separately.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Production and qualityInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS described the assistant's development and global use by manufacturing staff. It reported access to more than 1,700 documents and reduced troubleshooting time, without a numerical time reduction.
Full details are in the original sources.