United StatesTechnology and telecom2026 – ongoingJack Henry & Associates
Internal coding and employee productivity assistants
Jack Henry approved more than 100 internal AI tools and reported productivity gains
Problem
Jack Henry sought to improve employee productivity while managing the risks of AI use in financial technology.
Approach
The company approved internal assistants including Claude Code and GitHub Copilot for programming. Employees also used Microsoft Copilot 365 and AI capabilities in ServiceNow help-desk software. Chief Data Officer Keith Fulton reported productivity gains from these tools.
Results
No published figures
Takeaway
Jack Henry reported gains across several employee tools without disclosing a numerical improvement or separating the contribution of each product.
Categories
- Industry
- Technology and telecom
- Business function
- IT and R&DInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Keith Fulton described internal use of approved AI tools for programming and employee work. He reported productivity gains but provided no numerical measure of the improvement.
Full details are in the original sources.