JapanPublic sector2022 – ongoingNational Tax Agency
AI prediction of taxpayer call-response times
Japan's tax collection centres reported a 20.6% response rate for AI-timed calls
Problem
Unanswered calls made contacting delinquent taxpayers inefficient.
Approach
The agency introduced a forecasting model in July 2022. It analysed past call histories alongside payment status and business type to predict the days and times taxpayers were likely to answer. Collection centres used those predictions to schedule calls.
Results
Takeaway
The reported result concerned contact rates. It did not isolate additional tax collected because of the model.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Japan reported introducing its call-response forecasting model in July 2022. Calls using the model had a 20.6% response rate from July 2023 through June 2024.
Full details are in the original sources.
