JapanFinance and insurance2024 – ongoing

JCB

Microsoft 365 Copilot for everyday office work

JCB expanded Copilot after 70% of pilot survey respondents reported time savings

WorkingVendor case studyVendor ↗

Problem

JCB wanted employees to spend less time gathering information and completing routine office work.

Approach

JCB tested Microsoft 365 Copilot from January to March 2024, distributing licences across departments. It expanded access in June and required a training video and guidelines quiz. Unused licences were reassigned under its internal policy.

Results

70%of 300 pilot survey respondents reporting time savings in gathering and searching information, per MicrosoftVendor case study[1]

about 6 hoursmonthly savings per user across the top 5 uses in a subsequent survey, per MicrosoftVendor case study[1]

Takeaway

The expansion combined mandatory training with licence reassignment. Reported savings came from employee surveys.

Sources

JCB boosts work efficiency with adoption of Microsoft 365 Copilot
Microsoft6 Nov 2025Vendor publication

Source summaries

[1]Microsoft6 Nov 2025

Microsoft described JCB's pilot and subsequent expansion. It reported survey-based savings and explained the training requirements and licence management.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026