South KoreaPublic sector2025 – ongoingKorea Gas Safety Corporation
Gas Safety AI Advisor for staff knowledge and document work
Korea Gas Safety deployed a staff AI advisor backed by about 30,000 specialist documents
Problem
Staff needed to consult specialist legislation and technical standards when answering questions and preparing documents. Relevant material was spread across professional reference documents.
Approach
Konan Technology built the advisor using retrieval-augmented generation. After pilots beginning in March 2026, it entered organization-wide operation in July. Employees could retrieve answers with supporting citations and prepare document drafts; inquiry handling also included suggested replies and department routing.
Results
Takeaway
The advisor connected generated answers to specialist reference material. The vendor did not disclose measured time savings or answer accuracy.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Konan Technology reported organization-wide operation from July 15 after pilot testing. It described a database of about 30,000 documents and staff functions for cited answers and document assistance.
Full details are in the original sources.