South KoreaPublic sector2026 – ongoingKorea Road Traffic Authority
Internal generative AI work assistant
Korea Road Traffic Authority launched an AI assistant after 82.2% of prelaunch respondents reported satisfaction with improved efficiency
Problem
Employees needed to search work information and review lengthy audit documents. Using internal material with AI also required controls on information leaving the authority.
Approach
The authority opened its service to all employees on March 30, 2026. It installed an LLM on an internal system separated from the public internet and added retrieval-augmented generation. The assistant answered work questions and supported document drafting and audit review.
Results
Takeaway
The reported satisfaction result came from prelaunch testing. The authority did not disclose the number of respondents.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The newspaper reported the authority's staff-wide launch of an internally hosted LLM service. The authority said 82.2% of prelaunch respondents were satisfied with improved efficiency.
Full details are in the original sources.