UkraineTechnology and telecom2026 – ongoing

Kyivstar Group

AI in internal operations: invoices, call analysis, offers and code

Kyivstar's president said AI sorted 80% of invoices and analysed 25% of incoming calls

In progressCompany's own claim

Problem

Kyivstar staff reconciled invoices and other documents by hand. Call quality reviews and customer offers also needed people's time.

Approach

Kyivstar used AI in several divisions. It handled invoice sorting, scored operators' calls, generated personalised customer offers and wrote and checked part of the code in its digital products. The company did not adopt one central AI strategy. Divisions were free to use their own copilots.

Results

80%share of invoices handled by AI, as stated by Kyivstar's president on a podcastCompany's own claim[1]

25%share of incoming calls analysed by AI, which gives operators quality ratings, as stated by Kyivstar's presidentCompany's own claim[1]

Takeaway

Kyivstar let each division pick its own AI tools. The first results came from routine back-office work such as invoice sorting.

Sources

“We distinguish 80% of bills with AI and removed the monkey job.” Komarov told how artificial intelligence is already changing Kyivstar from the inside
dev.ua22 Jul 2026News article

Source summaries

[1]dev.ua22 Jul 2026

dev.ua reported a podcast interview with Kyivstar President Oleksandr Komarov. He said AI handled 80% of invoices and analysed 25% of incoming calls. He also said it generated personalised offers fully automatically and wrote part of the code. He gave no figures for offers or code, and no savings.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026