FranceLogistics and transport2023 – ongoingLa Poste
Microsoft 365 Copilot across job functions
La Poste grows Copilot to 2,000 users; 95% want to keep their licenses
Problem
The French postal operator, with 233,000 employees, wanted a controlled alternative to other AI tools.
Approach
La Poste began in 2023 with 300 users, then added 1,700 more across about 15 job functions. Local digital ambassadors and training supported adoption, and a rollout to post office sales teams is under way.
Results
Takeaway
Users say Copilot saves up to half an hour to an hour a day. 95% of Copilot users want to keep their licenses.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes La Poste's growth from a 300-user pilot to 2,000 Copilot users. Users reported saving up to half an hour to an hour a day, and 95% wanted to keep their licenses.
Full details are in the original sources.
