United StatesProfessional services2023 – ongoingLeidos
Iris conversational IT support copilot
Leidos reduced mean IT resolution time from 47 hours to 15 minutes, according to Moveworks
Problem
Leidos needed employee IT support across a complex application estate while meeting federal security requirements.
Approach
Leidos introduced Iris in October 2023 using Moveworks. The conversational assistant connected employees with knowledge and automated IT workflows through existing enterprise systems, including Microsoft Teams.
Results
Takeaway
Iris combined answers with workflow execution, allowing routine requests to be resolved before reaching support staff.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- IT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Moveworks described Iris's October 2023 deployment and enterprise integrations. It reported shorter resolution times and more than 3,000 routine IT issues deflected monthly.
Full details are in the original sources.
