United StatesTechnology and telecom2025 – ongoingLumen Technologies
AI in network consolidation and a data agent across 500+ systems
Lumen said AI cut an equipment consolidation step from about two days to 15 minutes
Problem
After more than a dozen acquisitions, Lumen ran more than 22 inventory systems and hundreds of disconnected data sources. Planning a single equipment consolidation for a customer meant checking 17 systems and took about two days.
Approach
Lumen built a semantic layer across its data, then deployed an AI agent over more than 500 data systems, tools and applications so staff could query them in one prompt. AI also helped rebuild data models for merged inventory systems. An AI-powered workflow now handles consolidation planning. The Lumen Transformation Office tracks results with standard business-case templates and KPIs set at the start of each project.
Results
Takeaway
Lumen set KPIs at the start of each AI project, which let it add up savings across many uses.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Production and qualityIT and R&D
- Innovation type
- Process innovation
- AI technology
- AI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Fortune reported on Lumen's AI work in network consolidation and data access, quoting its infrastructure and data executives. Lumen claimed $350 million in annualized savings in 2025 and a 15-minute planning step that used to take about two days. The figures are Lumen's and were not independently verified.
Full details are in the original sources.
