IndiaFinance and insurance2026 – ongoingMahindra Finance
Multilingual voice agents for sales and collections
Mahindra Finance's voice agents completed more than 10 million calls across 12 Indian languages
Problem
Mahindra Finance served rural and semi-urban borrowers across a wide geographic area. Customer outreach needed to accommodate different languages and preferred calling times.
Approach
Mahindra AI built voice agents on Sarvam's platform for sales outreach and collections, with a separate employee-feedback use. Internal machine-learning models informed campaigns. Recorded calls were analyzed and connected to downstream loan and customer-management systems.
Results
Takeaway
Call volume demonstrated operational scale. Sarvam did not disclose a measured improvement in collections or sales.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Marketing and salesFinance, risk and legalHuman resources
- Innovation type
- Process innovation
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Sarvam described voice agents developed by Mahindra AI and connected to internal prediction models and business systems. It reported more than 1 crore completed calls across 12 Indian languages.
Full details are in the original sources.
