JapanFinance and insurance2023 – ongoingMeiji Yasuda Life Insurance
Secure AI Assistant for employee work
Meiji Yasuda reported AI Assistant use at roughly 5 times its initial level
Problem
Employees needed to use generative AI for business work within an environment designed to prevent information leakage.
Approach
Meiji Yasuda introduced its AI Assistant in June 2023 using ChatGPT functionality in a protected environment. Applications included creating contact-center response records and drafting replies to customer requests. It also supported ESG report evaluation and summarization.
Results
Takeaway
The insurer reported increased use across business tasks. It did not define the usage measure or quantify time saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementCustomer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Meiji Yasuda described employee applications of its AI Assistant after its June 2023 introduction. It reported roughly fivefold growth in use without defining the underlying measure.
Full details are in the original sources.