JapanRetail and e-commerce2025 – ongoingMISUMI Group
Customer inquiry AI
MISUMI reported 40-second technical answers
Problem
Customers waited for technical answers.
Approach
Generative AI searched product databases. It answered customer questions through chat.
Results
40秒average technical-response wait, previously 3,600 seconds
Takeaway
MISUMI reported shorter response waits without disclosing answer accuracy.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]MISUMI Group2025
MISUMI described operational customer chat. Technical-response waits averaged 40 seconds.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
