JapanFinance and insurance2024 – ongoingThe Miyazaki Bank
Generative AI drafting of loan approval memos
The Miyazaki Bank said generative AI cut loan approval memo writing time by 95% at the branches using it
Problem
Branch staff wrote loan approval memos (稟議書) by hand, which took a lot of time for each lending case.
Approach
The bank built a generative AI system on a cloud platform with Nippon IBM, connected to Azure OpenAI Service. Development took about two months. Some branches began using it in April 2024, and the bank planned to extend it to all branches, improve accuracy and link data from subsystems.
Results
Takeaway
The bank reported a large time saving from a partial rollout and had not yet extended the tool to every branch.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
The article reported that the bank used generative AI to draft loan approval memos on Azure OpenAI Service, built with Nippon IBM. It said use began at some branches in April 2024 and cut creation time by 95 percent. The bank planned a rollout to all branches.
Full details are in the original sources.
