South KoreaPublic sector2026 – ongoingNamyangju City Government
NAP generative AI administrative assistant
Namyangju made its internally developed administrative AI available to about 3,000 staff
Problem
City employees spent time drafting and formatting routine administrative documents.
Approach
The smart-city department developed NAP using existing servers and rolled it out on August 10. Generative AI produced documents in the city's HWPX formats and drafted responses to public complaints. Employees could request additional functions through an internal bulletin board.
Results
Takeaway
NAP addressed document formatting alongside drafting. Pilot users reported less preparation and editing work, without a measured time-saving figure.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The city announced NAP's rollout to approximately 3,000 staff. It described internal development, standardized document generation and favorable feedback from pilot users.
Full details are in the original sources.