South Korea·Technology and telecom·2024–2026Naver
Knowledge iN AI auto-answer service closure
Naver announced the closure of its Knowledge iN AI answer service after about 1 million answers
Problem
Some Knowledge iN users received no human answer to their questions. Naver introduced automatic answers to fill that gap.
Approach
Naver launched the Jisigi AI answer feature in beta in August 2024. It generated responses when questions remained unanswered for a period. In April 2026, Naver announced a May 24 closure, saying the service did not fit its priority of communication between people.
Results
Takeaway
Naver decided to withdraw the feature despite substantial answer volume. Its stated reason concerned the community's purpose.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Production and quality
- Innovation type
- Product and service innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
- "사람과 사람이 만나는 공간에 집중"…네이버 지식인 AI 답변, 내달 종료Newsis·28 Apr 2026News article
Source summaries
Newsis reported the scheduled closure and quoted Naver's explanation about preserving human interaction. It reported about 1 million answered questions and an acceptance rate of about 33%.
Full details are in the original sources.
