JapanFinance and insurance2025 – ongoingNet Protections Holdings
Generative AI auto-response for atone buy-now-pay-later customer inquiries
Net Protections' generative AI answered about 70% of some atone inquiries as volume doubled
Problem
Inquiries about atone, the company's buy-now-pay-later service, roughly doubled year on year as the user base grew. Some, such as reports of unauthorized use, needed fast and accurate answers.
Approach
Net Protections added an automatic response function built on generative AI to atone's customer support. Press coverage said it ran on Amazon Bedrock from AWS. The company applied it to some types of inquiries first.
Results
Takeaway
The 70% rate covered only some inquiry types, so it does not show how much of the total support load the AI took.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The trade site reported Net Protections' announcement of a generative AI auto-response function for atone. The company said it reached a resolution rate of about 70% for some inquiries and sped up responses a great deal, without giving a response-time figure. It also said inquiries had roughly doubled year on year.
Full details are in the original sources.