United StatesPublic sector2024 – ongoing

Government of New Jersey

NJ AI Assistant for state employees

New Jersey reported 15,000 workers using its internally built AI assistant in its first year

WorkingCompany's own claimOfficial ↗

Problem

State workers needed help with document translation and call-center work. Website feedback also required analysis to identify recurring problems.

Approach

New Jersey's Office of Innovation built a generative AI assistant and rolled it out in July 2024. The state paired access with free training developed with InnovateUS. Workers used it to translate documents and support service operations, including analysis of website comments.

Results

15,000state workers who used the assistant in its first year, according to New JerseyCompany's own claim[1]

more than 500,000prompts submitted during the first year, according to New JerseyCompany's own claim[1]

Takeaway

Worker and prompt counts established adoption. Those counts did not measure the quality of completed work or hours saved.

Sources

New Jersey Named National Leader in AI Innovation in New Report
New Jersey Office of the Governor15 Jul 2025Company publication

Source summaries

[1]New Jersey Office of the Governor15 Jul 2025

New Jersey reported first-year adoption and prompt counts for its AI assistant. It described translation and call-center applications, alongside analysis of website feedback.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026