United Kingdom·Public sector·2026 – ongoing

London Borough of Newham

GovAI multilingual navigation across resident-service portals

Newham deployed GovAI across 5 service portals, with benefits still being tracked

In progressVendor case studyVendor ↗

Problem

Residents had to know which council service area held the help they needed. Language barriers also made online self-service difficult.

Approach

GovAI reported a live deployment connecting Newham's resident-service portals. Its Qwen3-based engine interpreted requests and directed residents to services, with DeepL providing translation. Staff could access an assistant through WordPress administration.

Results

5resident-service portals in the live deployment, according to GovAIVendor case study[1]

40+supported languages, according to GovAIVendor case study[1]

Takeaway

The deployment established multilingual navigation. Contact-centre deflection and engagement improvements remained targets.

Sources

AI that serves 350,000 residents — in their own language.
GovAI2026Vendor publication

Source summaries

[1]GovAI2026

GovAI described live service navigation across 5 portals in 40+ languages. It said KPI tracking was ongoing and presented contact-centre and engagement figures as targets.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026