United KingdomHealthcare and life sciences2024 – ongoing

NHS Borders

PHIO digital musculoskeletal assessment and rehabilitation

NHS Borders reported 561 people accessed AI physiotherapy triage, with effectiveness still under review

In progressCompany's own claim

Problem

Patients with musculoskeletal problems needed assessment to determine whether self-management or an appointment was appropriate.

Approach

NHS Borders gave GP practices access to PHIO on 16 April 2024. The AI patient-management system assessed symptoms and directed patients to app-supported rehabilitation or clinical care, including urgent services when appropriate.

Results

561people who accessed PHIO after launch, reported to the September 2024 board meetingCompany's own claim[1]

59.9%assessment completion reported by NHS BordersCompany's own claim[1]

71%patients accessing the system deemed suitable for self-management, as reported by NHS BordersCompany's own claim[1]

Takeaway

Assessment completion and self-management suitability described early use. NHS Borders had not established overall effectiveness by September 2024.

Sources

Public reports pack, 18 September 2024
Scottish Borders Health and Social Care Integration Joint Board18 Sep 2024Government publication

Source summaries

[1]Scottish Borders Health and Social Care Integration Joint Board18 Sep 2024

The board report recorded PHIO's April launch and early usage figures. It reported slow initial referrals and said effectiveness remained under review.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026