United KingdomHealthcare and life sciences2025 – ongoingNHS England / Department of Health and Social Care
Microsoft 365 Copilot administrative support trial
NHS Copilot trial reported potential daily savings averaging 43 minutes or more per worker
Problem
NHS staff spent time recording meetings and reading lengthy email exchanges. These administrative tasks competed with clinical work.
Approach
More than 30,000 workers across 90 NHS organisations trialled Microsoft 365 Copilot. Staff used AI within their office applications to help with administrative work. NHS England and the health department reported estimated time savings and subsequent use by more than 50,000 staff.
Results
Takeaway
The reported time estimate did not establish equivalent cash savings or additional patient care. Wider financial benefits remained projections.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The organisations reported results from their Copilot trial and estimated daily time savings. They also projected wider time and financial benefits from expanded use.
Full details are in the original sources.