SloveniaFinance and insurance2022 – ongoingNova KBM
Slovenian-language mobile banking assistant
Kore.ai reported 94% chat automation at Nova KBM after a Slovenian-language assistant entered its mobile app
Problem
Repetitive banking questions burdened service agents. Nova KBM needed an assistant that understood Slovenian.
Approach
Kore.ai developed Slovenian natural-language understanding with a dedicated language team. Bank staff built assistant content on its platform and deployed the assistant in the mobile app.
Results
Takeaway
Local-language support enabled bank staff to build a customer assistant without bringing developers into content creation.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Kore.ai described the development and mobile deployment of Nova KBM's Slovenian-language assistant. It reported 94% automation and a decline in the share of chats handled by agents.
Full details are in the original sources.
