TürkiyeRetail and e-commerce2026 – ongoingPınarOnline
PoBo customer support and bulk-order assistant
PınarOnline reduced call center volume by 50% to 60% with its AI assistant
Problem
PınarOnline handled support through disconnected channels. Customers seeking bulk orders outside business hours sometimes left without buying.
Approach
PınarOnline worked with LimonCloud to deploy PoBo using Claude models through Amazon Bedrock. The assistant answered questions, suggested products, and routed bulk-order leads to sales.
Results
Takeaway
PoBo combined routine support with lead capture during hours when agents were unavailable.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS reported a 50% to 60% reduction in call center volume. PoBo also helped obtain 25 bulk purchases in its first month by capturing after-hours inquiries. The page carries no date; the Internet Archive first saved it on July 14, 2026.
Full details are in the original sources.
