NetherlandsHealthcare and life sciences2024 – ongoingQIAGEN
Microsoft 365 Copilot and internal workflow agents
87% of sampled QIAGEN users reported time savings or better work quality with Copilot
Problem
QIAGEN wanted employees beyond its specialist AI teams to use generative AI. Its regulated business required controls over access to internal information.
Approach
TCS assessed the Microsoft 365 environment and introduced restricted SharePoint search under QIAGEN's governance oversight. Employees received training and support sessions. Deployed uses included audit preparation and an organization-wide HR bot.
Results
Takeaway
The reported benefit combined time savings and work quality in a user survey. It did not measure hours saved across the workforce.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
TCS described a governed Copilot rollout and deployed internal agents. It reported that 87% of a subset of users experienced time savings or better work quality.
Full details are in the original sources.
