United Arab EmiratesFinance and insurance2025 – ongoingRAKBANK
AI document classification and extraction for KYC compliance
RAKBANK cut compliance case handling from 80 minutes or more to 20 minutes with Azure AI
Problem
Customer documents were scattered across legacy systems as scans and PDFs. Compliance officers manually located and checked records for regulatory reviews.
Approach
RAKBANK used Azure AI services to extract information and classify documents after a successful proof of concept. It stored extracted information in Azure Blob Storage and added Azure AI Search. Compliance teams could search customer records and identify missing or expired documents.
Results
Takeaway
Searchable records reduced the time compliance staff spent assembling evidence before reviewing a case.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AIComputer vision
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described RAKBANK's document extraction and search deployment. It reported that compliance case handling fell from 80 minutes or more to 20 minutes.
Full details are in the original sources.
