CanadaFinance and insurance2025 – ongoingRoyal Bank of Canada
RBC Assist internal AI assistant
RBC Assist reached nearly 27,000 employees using the bank's internal AI assistant
Problem
RBC sought to reduce the effort employees spent finding company information and completing routine work.
Approach
RBC deployed an internal generative AI chatbot trained on bank data. A bank executive described tasks ranging from checking policies to writing code. PYMNTS subsequently reported nearly 27,000 employees using RBC Assist in daily workflows.
Results
Takeaway
The disclosed adoption count did not establish how much time individual employees saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
An RBC executive described RBC Assist as an internal chatbot trained on bank data. Its functions included policy questions and coding assistance.
PYMNTS reported nearly 27,000 employees using RBC Assist. It also described a bank-wide financial target, which was not a measured return from this assistant.
Full details are in the original sources.