JapanPublic sector2024 – ongoingRIKEN
AskDona support for Fugaku supercomputer users
AskDona suppliers reported up to 61% less support work for RIKEN's Fugaku service
Problem
Fugaku users needed technical support grounded in the supercomputer's documentation.
Approach
RIKEN introduced AskDona on the Fugaku support site in July 2024. The platform combined language models with retrieval from documents. Its suppliers said the transition of first-line inquiry handling was completed in February 2025.
Results
Takeaway
The reported saving concerned support work. The suppliers did not disclose the measurement period or detailed workload calculation.
Categories
- Industry
- Public sector
- Business function
- Customer serviceIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
The suppliers described AskDona's deployment for Fugaku support and the transition of first-line inquiries. They reported about 680 monthly inquiries and up to 61% less work effort.
Full details are in the original sources.
