JapanPublic sector2024 – ongoingEhime Prefecture
Come Come Mikyan AI relocation concierge
Ehime's AI relocation concierge attracted 435 users from September 6 to September 30, 2024
Problem
Relocation consultation offices operated during limited daytime hours. Some prospective residents also found face-to-face consultations difficult to approach.
Approach
Ehime launched a GPT-4o chatbot on September 6, 2024, through its relocation website and LINE. It answered questions about living in the prefecture and connected interested users to human consultation services.
Results
Takeaway
More than 30% of access occurred outside daytime hours. The reported usage did not establish how many users subsequently moved to Ehime.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The agency reported early usage of Ehime's relocation chatbot. Officials counted 435 users by September's end and said more than 30% of access occurred outside daytime hours.
Ehime documented the September launch and identified GPT-4o as the model. It described website and LINE access, referral to human advisers and warnings that answers could contain errors.
Full details are in the original sources.