South KoreaFinance and insurance2023 – ongoingSamsung Life Insurance
AI OCR for insurance claim documents
Samsung Life deployed AI OCR to classify 47 categories of claim documents
Problem
Customers submitted claim documents as photographs with varying layouts and image quality. Conventional OCR still required staff to extract information manually.
Approach
Samsung Life worked with Upstage to improve document recognition and implemented an AI OCR system. It classified incoming documents and automatically extracted and entered information from selected document types, including medical-expense and prescription receipts.
Results
Takeaway
Document classification covered a broader range than automatic data extraction. The disclosed scope did not establish how much claims-processing time was saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
Pulse reported Samsung Life's implementation of AI OCR developed with Upstage. The insurer described classification into 47 categories and automatic data extraction from 7 key document types.
Full details are in the original sources.
