United StatesLogistics and transport2025 – ongoingSchneider National
AI-based appointment scheduling workflow with EXL
Schneider National cut appointment scheduling time by more than 50% with EXL's AI workflow, per EXL
Problem
Scheduling delivery and pickup appointments was slow. The prior average cycle time was about three days.
Approach
Schneider worked with EXL to digitize the appointment scheduling workflow with AI, from load creation to appointment confirmation, including intake, processing and reporting. The workflow runs around the clock.
Results
Takeaway
Schneider moved a manual coordination step into an AI-run workflow, and the figures come from the vendor's release.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Optimization
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Trucking Dive reported from a press release that Schneider uses EXL's AI to digitize appointment scheduling. It repeated EXL's figures on cycle time and cost per appointment. The reporter did not verify them.
Full details are in the original sources.
