South KoreaFinance and insurance2025 – ongoing

SGI Seoul Guarantee Insurance

IPRON contact center with AI speech analysis and call summaries

SGI Seoul Guarantee connected 76 branches through a contact-center platform with AI speech analysis and summaries

In progressVendor case studyVendor ↗

Problem

SGI Seoul Guarantee's older telephone infrastructure had functional limits and was difficult to manage. Customer-service systems were distributed across branches and contact centers.

Approach

SGI deployed Bridgetec's IPRON-based integrated platform across its branch network and customer centers. The installation included AI speech recognition and text analysis, alongside call summaries and chatbot functions. Bridgetec described it as operational in May 2025.

Results

76branches connected by the integrated platform, according to Bridgetec; a deployment-scope figureVendor case study[1]

Takeaway

The AI functions formed part of a wider communications-system replacement. Bridgetec did not quantify the contribution of AI to the reported operational improvements.

Sources

SGI서울보증, IPRON 기반 고객센터 통합 구축...전국 76개 지점과 2개 센터 하나로 연결
Bridgetec22 May 2025Vendor publication

Source summaries

[1]Bridgetec22 May 2025

Bridgetec described an installed platform connecting 76 branches and 2 customer centers. It listed AI transcription, text analysis, summaries and chatbot functions, but gave no quantified AI-specific performance result.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026