SwitzerlandProfessional services2023 – ongoingSGS
AI-assisted cross-border product classification
SGS reported classification automation rising from 30% to 80% with Azure OpenAI
Problem
Classifying products for cross-border trade required time-consuming work. Incorrect classifications could carry financial and reputational costs.
Approach
SGS integrated Microsoft Azure OpenAI Service into its product qualification and categorization service. Its Connectivity & Products team used the system to automate classification tasks and account for local requirements.
Results
Takeaway
The reported improvement concerned the share of classification work automated. SGS did not publish an accompanying error rate.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
SGS described integrating Azure OpenAI into its cross-border product classification service. It reported automation increasing from 30% to 80%, reducing manual tasks for employees.
Full details are in the original sources.
