United KingdomProfessional services2026 – ongoing

Willis Towers Watson

Neuron and Willis Navigator for insurance broking

WTW reported insurance schedules taking about 5 minutes instead of 4 hours

WorkingCompany's own claimOfficial ↗

Problem

Brokers spent hours retrieving information and completing tasks across legacy systems.

Approach

WTW integrated Newfront's Navigator into Neuron. Its agents performed retrieval and execution tasks in daily operations.

Results

about 5 minutesinsurance schedule preparation time, previously 4 hours, per WTWCompany's own claim[1]

Takeaway

Willis Navigator handled retrieval and task execution across legacy systems in daily broking work. The reported time saving concerned insurance schedule preparation.

Sources

Q2 2026 Willis Towers Watson PLC Earnings Call
WTW30 Jul 2026Company publication

Source summaries

[1]WTW30 Jul 2026

Management described daily agent use. It reported shorter schedule preparation times.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026