MexicoConsumer goods2025 – ongoingSheló NABEL
Dynamics 365 and Microsoft 365 Copilot for inventory and customer notes
Sheló NABEL reports a 17% sales increase in the first two months of the year after adopting Dynamics 365
Problem
The company sells wellness and beauty products through independent entrepreneurs and needed real-time inventory and decision data. Reports used to take hours.
Approach
With the consultancy Best Practices Consulting, it put Dynamics 365 in place to manage inventory of more than 400 products in real time. Microsoft 365 Copilot writes automatic summaries of customer conversations.
Results
Takeaway
Reports became faster and Copilot summarised customer conversations. Directors reported a 17% sales increase over two months without giving a baseline.
Categories
- Industry
- Consumer goods
- Business function
- Marketing and salesProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
Microsoft describes how a Mexican wellness company uses Dynamics 365 and Copilot summaries. Directors reported a 17% sales rise and 5x faster reports.
Full details are in the original sources.
