United StatesTechnology and telecom2026 – ongoing

Smartsheet

Claude Code and Claude Enterprise across engineering, IT and operations

Smartsheet's engineers shipped 3x more code with Claude Code, and AI handled 30% of IT helpdesk tickets

WorkingVendor case studyVendor ↗

Problem

Smartsheet wanted its engineers and other staff to work faster across coding, documentation, IT support and routine reviews. It also wanted to test the AI features it was building for customers on its own work.

Approach

Smartsheet rolled out Claude Code to more than 500 engineers and Claude Enterprise to all employees in early 2026. Engineers built a nine-agent template for the software development lifecycle that covers planning, implementation, code review and merge requests. Other teams used Claude for IT helpdesk automation, a churn scoring pipeline and the review of nonprofit grant applications.

Results

3xmore code shipped by Claude Code users than by their peersVendor case study[1]

28%reduction in cycle time across the organizationVendor case study[1]

30%share of IT helpdesk tickets handled automaticallyVendor case study[1]

two weeks to four hourstime to produce code documentationVendor case study[1]

Takeaway

The company reported gains in several functions at once, from code output to helpdesk tickets. It did not say how it measured the peer comparisons.

Sources

Smartsheet builds conversational AI into work management with Claude
Anthropic4 May 2026Vendor publication

Source summaries

[1]Anthropic4 May 2026

Anthropic describes how Smartsheet uses Claude Code and Claude Enterprise inside the company and builds a conversational AI layer for its work management product. It gives figures for code output, merged pull requests, cycle time, helpdesk automation and documentation time. The page carries no date; the Internet Archive first saved it on May 4, 2026.

Full details are in the original sources.

Added 4 Nov 2026 · Updated 4 Nov 2026