JapanFinance and insurance2023 – ongoingSumitomo Mitsui Financial Group
SMBC-GAI employee assistant in Microsoft Teams
SMBC reported around 12,000 daily uses of its internal generative AI assistant
Problem
Employees needed access to generative AI within the bank's security controls. Inaccurate answers also required rules for checking results.
Approach
SMBC launched SMBC-GAI in July 2023 using Azure OpenAI Service. It embedded the assistant in Teams and restricted access to employees within its private network. Employees used it for document work and coding, with instructions to check answers.
Results
Takeaway
The team completed initial development in days, then spent most of the preparation period establishing usage rules. Daily usage grew after release.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
SMBC described its Teams assistant and the rules accompanying its release. It reported daily usage rising from about 6,000 to around 12,000; regulation search and call-center support remained under development.
Full details are in the original sources.