FranceFinance and insurance2024 – ongoingSociete Generale
Replacement of the internal SoGPT assistant with Microsoft Copilot
Societe Generale began retiring SoGPT after employees found it lagged commercial assistants
Problem
Societe Generale developed an internal generative AI assistant to give employees access in a controlled environment. Maintaining its capabilities became difficult as commercial tools advanced.
Approach
The bank put SoGPT into use around late 2024. Le Monde Informatique, citing Bloomberg's unnamed internal sources, reported that decommissioning began at the end of 2025 after employee dissatisfaction with the widening capability gap. Microsoft Copilot was selected as its replacement, with access for most employees planned in the following weeks.
Results
No published figures
Takeaway
The bank changed its sourcing approach after employees found the internal assistant less capable. The reported replacement rollout was still pending in January 2026.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Press reporting
Sources
Source summaries
Le Monde Informatique reported that Societe Generale began retiring SoGPT at the end of 2025. Its account relied on Bloomberg's internal sources for employee dissatisfaction and the planned Copilot rollout, and noted separate confirmation of the replacement to ZDNet.
Full details are in the original sources.