BahrainFinance and insurance2020 – ongoingSolidarity Bahrain
WhatsApp AI chatbot for policies, renewals and claims
Solidarity Bahrain put policy renewals and claims on a WhatsApp AI chatbot open 24 hours a day
Problem
Insurance customers in Bahrain had to contact the insurer or visit a branch for routine requests such as renewals, claims and policy documents.
Approach
Solidarity Bahrain launched an AI chatbot on WhatsApp Business on 28 June 2020. Customers can buy new insurance, renew policies, register claims and retrieve policy documents in the chat. The bot can also book a video call with an agent and find the nearest branch from a shared location.
Results
No published figures
Takeaway
The insurer put its routine service requests into a channel customers already used and kept a route to a human agent through video calls.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The news item reports the launch of an AI-powered chatbot on the insurer's WhatsApp Business number. It lists the services the bot handles and says it is available around the clock. It gives no usage figures or results.
Full details are in the original sources.
