United StatesFinance and insurance2025 – ongoingStripe
Eddie AI agent for enhanced due diligence
AWS reported 70% shorter due diligence case handling at Stripe with its Eddie agent
Problem
Growing merchant volumes made it harder to scale enhanced due diligence while maintaining assessment quality.
Approach
Stripe built Eddie, or EDD Detective, on Amazon Bedrock to automate complex merchant risk assessments. AWS described multistep investigations with human validation and audit trails. The system handled thousands of investigations daily.
Results
Takeaway
Human validation remained part of the investigation workflow. AWS did not provide the measurement method behind its handling-time claim.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
AWS described Stripe's use of Eddie for merchant risk investigations. It reported 70% shorter case handling time and capacity for analysts to review 3x more cases.
Full details are in the original sources.