AustraliaFinance and insurance2024 – ongoingSuncorp
Smart Knowledge assistant for customer service teams
Suncorp attributed 14,350+ saved hours to Smart Knowledge
Problem
Frontline teams needed information to support customers.
Approach
Smart Knowledge supplied concise information for customer service. Suncorp counted savings from October 2024.
Results
14,350+hours saved since October 2024, per Suncorp
Takeaway
Smart Knowledge supplied frontline teams with concise information for customer support. Suncorp did not explain how it calculated the saved hours.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]Suncorp Group2025
Suncorp reported 14,350+ hours saved by Smart Knowledge. The reporting period began in October 2024.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026