South KoreaPublic sector2025 – ongoingSuwon City Government
RAG welfare-policy assistant for municipal services
Suwon used an AI welfare assistant across 44 neighborhood service centers
Problem
Municipal staff needed to answer questions about welfare policies, including changing eligibility and payment details for consumption coupons.
Approach
Suwon introduced its AI welfare service in April 2025. The service used a small language model and retrieval-augmented generation, drawing on welfare inquiry data. By July, neighborhood welfare centers and related departments used it to retrieve policy answers with sources.
Results
Takeaway
Staff used sourced answers to support responses to policy inquiries. The city did not report measured time savings or answer accuracy.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge managementCustomer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Electronic Times reported Suwon's use of its welfare AI service across 44 neighborhood centers and related departments. The city described an April introduction and answers that included current policy details and sources.
Full details are in the original sources.