SwitzerlandFinance and insurance2024 – ongoingSwiss Mobiliar
Legal-i assistance for personal-injury claim files
Swiss Mobiliar introduced Legal-i to help staff review personal-injury claim files
Problem
Personal-injury claims required time-consuming manual examination of case files. Staff needed to interpret medical information across claim documents.
Approach
Mobiliar gradually introduced Legal-i in its central personal-injury claims department. The AI tool extracted data and categorized documents. Staff could identify diagnoses, obtain explanations of medical terms and generate summaries or translations.
Results
No published figures
Takeaway
The tool supported preparation and reading of claim files. Mobiliar reported easier file review without publishing a quantified productivity result.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legalInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIPredictive analytics and ML
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Mobiliar described the gradual introduction of Legal-i in personal-injury claims. It reported document classification and assistance with medical terminology, summaries and translations.
Full details are in the original sources.
