SwitzerlandFinance and insurance2023 – ongoing

Zurich Insurance Group

Natural-language claims review with expert.ai

Zurich's supplier reported a 58x reduction in claims review time

WorkingVendor case studyVendor ↗

Problem

Zurich wanted to automate claims review while preserving accuracy and keeping implementation costs predictable.

Approach

Zurich used expert.ai natural-language technology to process claims documents. An insurance-specific knowledge graph supported text analysis and entity extraction.

Results

58xreduction in claims review time reported by expert.aiVendor case study[1]

8 hourstime saved per policy review, according to expert.aiVendor case study[1]

Takeaway

The system used insurance concepts and their relationships to interpret documents. The supplier did not disclose the baseline or measurement method for its time savings.

Sources

Automating Claims with High Accuracy at Zurich Insurance
expert.aiJun 2023Vendor publication

Source summaries

[1]expert.aiJun 2023

Expert.ai described Zurich's use of an insurance knowledge graph to automate document analysis. It reported a 58x reduction in claims review time and 8 hours saved per policy review.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026