United StatesHealthcare and life sciences2024 – ongoing

Teladoc Health

Copilot, Power Automate and Power BI

Teladoc Health says Copilot can save staff up to five hours a week

In progressVendor's case studyVendor ↗

Problem

The telehealth provider, with more than 6,000 employees, had slow internal tickets and manual workflows.

Approach

Teladoc rolled out Microsoft 365 Copilot with Power Automate and Power BI.

Results

Up to 5 hours per weekTime team members can saveVendor's case study[1]

4 days to hours (expected)Expected ticket resolution time after full integration (expectation)Vendor's case study[1]

Takeaway

Teladoc expects its new system to cut ticket resolution from four days to hours once fully integrated.

Sources

Teladoc Health customer story
Microsoft23 Aug 2024Vendor publication

Source summaries

[1]Microsoft23 Aug 2024

Teladoc uses Copilot and Power Platform tools to automate internal work. Teladoc said staff could save up to five hours a week and expected ticket resolution to fall from four days to hours after full integration.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026