United StatesPublic sector2025 – ongoingGovernment of Tennessee
ChatGPT Enterprise for state employee workflows
Tennessee moved ChatGPT into daily work with 1,000 licensed employees
Problem
State employees spent time drafting documents and researching policy. Tennessee needed controls for using generative AI in these workflows.
Approach
The state began a phased ChatGPT Enterprise pilot in spring 2025, with training and feedback surveys. It expanded access after evaluating the pilot. Employees used it for coding, document preparation and other work involving nonsensitive content.
Results
Takeaway
Licenses measured access. Reported time savings came from employee feedback rather than an independently measured statewide productivity change.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Tennessee's CIO described expansion from a spring 2025 pilot to routine employee use. The state reported 1,000 licensed employees; some employees reported saving nearly a working week per month.
Full details are in the original sources.